![]() It is a book you'll turn to again and again, for advice, practical skills, and reassurance. Author Sheila Heen sits down with Joe Ferraro (FerraroOnAir) to discuss how to have better difficult conversations with loved ones or co-workers. Spot ways your self-image affects the conversation – and ways the conversation affects your self-imageįilled with examples from everyday life, Difficult Conversations will help you at home, on the job, or out in the world.Manage strong emotions – yours and theirs.The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such. Identify the erroneous but deeply ingrained assumptions that keep you stuck The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. ![]() The authors tell us that human interactions are complex. In this Difficult Conversations summary, we’ll outline the skills and steps (by Douglas Stone, Bruce Patton and Sheila Heen) for managing difficult conversations in a way that fosters understanding and effective problem-solving. Interpret the significance of what is said – and what is not Difficult Conversations, written by Douglas Stone, Bruce Patton, and Sheila Heen, offers constructive tips on how to navigate through those encounters. ![]()
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